Privacy Policy

Who we are

The main business person is Charmaine Summers of Yarnarama.

Our website address is: www.yarnarama.com.au.

Our postal address is PO Box 105, Holden Hill, South Australia, 5088.

What personal data we collect and why we collect it

When you buy from this website personal information will be taken only so that we can ship the order to you. Payment information is NOT stored with us and is taken by our payment provider (such as Stripe).

Personal information may also be given to us is you leave a comment.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Contact form information that you give us is sent through via email and we do not keep that information on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Anonymous data is sent to Google Analytics.

Who we share your data with

This include payment processor companies such as Stripe (mentioned above). The only reason we share your data is so that you can buy from our website. We protect your information as we want our own information to be protected on other people’s websites. We cannot see you credit card information nor can any outsiders since we use SSL encryption.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Your information will be sent to payment processors. Please note that we DO NOT STORE any payment information that you enter.

If you create an account then please create a password that you have not used anywhere else. Yes we realise that this may slow you down but your security is important to us. There are third party programs that can store your passwords securely for you.

If you have any queries please contact Charmaine Summers.

Newsletter

Your name, email and other information that you give us for the newsletter is sent to Mailchimp and we do not keep the information on the website. We only use this information so that we can send you information on our products and also send you discounts as and when they are available.

Please see the MailChimp Privacy Policy for more details.

Beaver Builder

Our Online Store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site, and if you forget to checkout while a product is still in your shipping cart we’ll send you an email to remind you.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, birthday, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you a discount birthday voucher (if you choose to enter your birthday)
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

We will also store comments or reviews, if you choose to leave them.

Website backups

Backups of our website files and/or database are created and stored locally on your server and/or remotely on 3rd party servers. Archives can include, but are not limited to, file and database assets, including hashed passwords, 3rd party data, uploads and user information. These backups are stored to provide critical functionality for our business in case we ever needed to recover our website.

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