FAQs

Please find some answers and clarification about my products. If you have a question I haven’t covered below please contact me.

Bulk yarn orders may need to be ordered in, I do carry a large range but I can run low on stock. I order every 2 months (and sometimes more frequently) so if you have something specific either in type or quantity I will try to get in quickly for you. Pre-orders are always welcome.

Products

Most of the undyed yarn is imported. We test all these products before we offer them for sale to you. It’s industry standard to have up to 2 joins in a skein.

I have other businesses supply me with hand-made goods. These are not offered on a custom made basis. They are only available as a stock on hand basis.

I have many suppliers both Australian and overseas and order from them all quite frequently. I am happy to order something that is not a standard item from any of my suppliers. Please contact me to arrange.

Postage/Shipping and Handling

I mostly ship using Australia Post in satchels or padded envelopes for smaller items. Larger items may be shipped with a courier company and I will obtain quotes and notify you of the rates prior to shipping. Occasionally the website will not allow postage, only a pickup option. This can be caused by incorrect details being entered into the website on an item (I have probably missed something). If this happens I will contact you to check details for shipping and rates. In this case a separate invoice will be sent for shipping.

Rates are by weight and size and are as follows:

Satchels (updated March 2021)

Small (previously 500g satchel) upto 5kg $9.15 or $12.15 express

Medium (previously 1kg satchel) upto 5kg $12.50 or $16.00 express

Large (previously 3kg satchel) upto 5kg $15.75 or $19.75 express

Extra Large (previously 5kg satchel) upto 5kg $18.95 or $25.95 express

Large Letter Rates (increased on 1 Jan 2020) – $2.20 up to 125g, $3.30 up to 250g & $5.50 under 500g

I will always post in the smallest possible satchel or as a letter rate (depending on product purchased). I will contact you to advise and amend your invoice or do a part refund.

If the website overcharges you for postage I will firstly endeavour to upgrade you to express shipping (without any extra charges) and secondly do a store credit for the difference.

New Zealand
Postal rates include the tracking option. A separate invoice will be sent for postage.

Upto 250g – $10.20

250g to 500g – $13.20

500g to 1kg – $19.40

1kg to 1.5kg – $25.30

1.5kg to 2kg – $30.20

Other Countries
International postage is available, please contact us for the postage rate to your location (registered postage is highly recommended).

UK – due to new regulations being introduced in Jan 2021 VAT has to be pre-paid by the sender. Yarnarama does not have an EORI and therefore can not send parcels to the UK.

Bulk Purchases
If you are ordering over 5kg of goods please contact me and I will organise a courier service.

If you require a bulk order of any stock or request an item which is currently out of stock postage may take a little longer as stock will need to be ordered in. I will contact you and discuss.

Purchaser is responsible for any taxes, customs or duty charges that may apply.

Postage prices quoted are for standard postage within Australia only and included tracking. Express or registered postage within Australia is available at an additional cost – please contact me for details.

Seller accepts no responsibility for parcels lost in the postal system or damage caused by postal service however I will endeavour to work with you to reach a solution.

If you have any concerns about lost parcels, please request registered/insured post. Parcel will be packaged to withstand normal postal handling.

Returns

If the item is damaged in the post, please email us photographs as soon as possible and we can discuss a way of remedying this situation. You must contact us within 7 days of receipt of the parcel.

Gift Shipping

If your purchase is a gift and you would like it gift packed or wrapped please let me know and I will take extra care to make it special for the recipient.

Layby

Laybys are always welcome. Please contact me with your request and I will happily provide you with a manual invoice.

Discount Offers

Occasionally I will put out discount offers, some of these are in conjunction with other businesses (eg Woolswap, FibreShare, SA Handknitters Guild). These discounts will not be applicable to any Majacraft products.

Rewards

Yarnarama now has a reward points system to thank you for shopping with me and to reward my return customers. For every dollar you spend you will earn 1 reward point. Every 40 points will earn you $1 to spend, so 200 points will give you $5. Your points can be retained for 12 months and then they will expire. Each time you logon to your account you will see your reward balance. You can also gain reward points by creating an account.

Setting up an Account/Resetting Passwords

The website will automatically create an account for you when you place an order. If you then go to the “login/logout” link you can select the “lost password” and it will send you a new password.  We have done this so we can cut down on the spam bots and fake accounts.  You can also be a subscriber. Please check your spam folders for any reset password emails. If you dont receive an email please get in touch and I can manually reset your password.

AfterPay/Zip Pay

These are currently not offered but I am happy to do laybys. Please contact me.

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